Ethics of Client Communication
A lawyer’s failure to communicate is the number one issue clients cite in bar complaints, complaints over attorney fees, bad reviews online, and even malpractice claims. But attorneys are also responding to client requests and providing the required information. So what is getting missed in translation?
This course is an in-depth exploration of what constitutes effective client communication and how to avoid ethical violations and client dissatisfaction. The program will identify key emotional intelligence competencies that can help every lawyer become more effective communicators, and reduce or eliminate client complaints about poor communication.
Francine Tone is available to present this program to private firms or any attorney group or association. California MCLE Certificates will be provided by Francine Tone, an approved provider #18410, who certifies this activity has been approved for 1 Hour Ethics continuing education by the State Bar of California.
Delivered to the Phi Alpha Delta Law Fraternity Convention, August 2020.
“This was a great CLE that better allowed me to see the legal process from a client's perspective.” Robyn T.
“Excellent presentation. Thorough, interesting, substantive, and helpful.” Anthony S.
“Very good content, esp. in today's masked world where communicating effectively has become more difficult.” Shirley H.
“Presenter focuses on elements of communication that are often ignored. Presentation and substance were excellent. Very impressive.” Carol B.
“Presenter was completely in command of her topic and she exuded sincerity and empathy. Very very impressive. I really appreciated choosing this course.” Eugene B.