"It was refreshing and inspiring to hear you and I look forward to receiving your book." - Fred Deltorchio In response to "The best aspects of the program were," one participant stated: "the science behind why clients act/react the way they do; personal experiences in context of subject." Photo by Pixabay.com [pexels.com] "Brain diagrams and photos were very helpful. Great icons and visual examples ... She described issues very effectively ... step by step." - Jennifer H. "Gr

Want clients who are your champions and refer all their and their friends' business to you? Want clients who pay their bills timely without quibbling? Want to reduce phone calls and distractions? Want to free up time - for more cases or improved lifestyle? Want to eliminate client grumblings and complaints? Want to feel appreciated? Want to know what you can do to keep your client trusting you even during the heated battles of litigation? Learn about Francine Tone's time-prov

On August 16, 2017, Francine Tone presented her California State Bar Approved Ethics Continuing Education Course "Keeping Client Trust Even When Things Go Wrong" to the El Dorado County Bar Association. Before approximately 30 lawyers, she covered the Rules of Professional Responsibility which set out the minimum attorney conduct relating to client communications. She explained that meeting these minimum requirements was insufficient to deal with clients who become angry, fru

The California State Bar has approved Francine Tone as a Continuing Education Provider to present her program "Keeping Client Trust Even When Things Go Wrong" for 1-Hour Ethics credit. PRESENTER Francine Tone, an appellate law specialist and author of the #1 bestselling book What Every Good Lawyer Wants You to Know, explores the question: How do we help our clients experience the legal system without walking away with a cynical view of the system, the judiciary and even their